A partnering approach
The position
Our client is a large non-departmental public body. Its support services were moving to a shared services model. Part of this involved centralising its Human Resources administration to ensure consistency at a national level; sharing best practice to streamline the Human Resources’ efforts and achieve economies of scale were the main drivers.
A key role in the success of this transformation was its Internal Relationship Managers. This was a new role and the newly-formed team had to be dynamic in its outlook, quickly identifying key stakeholders and engaging with them to champion the service centre and add value to the business. Our client asked us to design a programme to help the managers adapt to their new role, develop a common understanding of what they needed to achieve and create a better team approach.
How did we tackle it?
We wanted to understand how the business perceived this change so we undertook research into what staff and managers thought the desired outcome of the change was. We also visited the newly formed service centre to see how it would operate and get to grips with the role of the Internal Relationship Manager. The two-day programme focused on equipping the Internal Relationship Managers with the right skills to be successful in their role as well as creating a team identity with shared aims and objectives. Our experiential design included exercises, work with professional actors, facilitated discussions, feedback, and individual reflection.
- Relationship mapping
- Stakeholder analysis
- Creating a positive impact
- Developing trust
- Influencing skills
- Goal setting
What did it achieve?
For individuals heading into a new role in this new team with high business expectations, the programme provided delegates with essential skills, knowledge, and confidence to effect a real positive change.
100% of delegates stated that the programme was exactly what they needed and that it met the objectives.
They completed team and individual action plans to transfer learning back to work and to enable the business to track progress.
Email Simon Merrell or phone 0117 315 5243.
