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Tools and methods

We're not interested in fads and phases - we are only interested in doing things well.

We'll start by understanding what the job is, then we'll select the tools and approaches to get it done.

Follow the links below to explore a cross-section of the methods we use to help people learn:

Blog
Thursday
Oct182007

Unfortunate programme incident

Sadly, we had to ask someone to leave a programme last week. This is the first time this has happened in our business.

It appears this person was an alcoholic and was popping out of the training room during the day for a top up. The result was some behaviour that was upsetting other people on the programme.

After some consideration, phone calls with the client, and more consideration, we had to ask the person to leave.

Obviously an unfortunate and unpleasant situation all round, not least for the person in question.

This kind of thing is difficult for those involved, and for our trainers not something they are used to dealing with, or happy to have end this way. It is our instinct to work hard to resolve issues and include people regardless of personal circumstances, so I guess in many ways this feels like a failure.

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