Integrated team development
The position
Our client is a public sector organisation with over 13,000 employees. Following an organisational review the team leader role came under the spotlight. Like many other organisations, historically, team leaders had been recruited or promoted based on their technical expertise. And whilst our client continued to recognise the importance of this expertise, the review concluded that the fundamental role of a team leader was to manage and lead people.
A competency framework was established to clarify the key skills they required. This was the impetus for major restructuring as team leaders had to choose between a technical or a managerial career route. The development programme had to cater for a wide range of experience and capabilities.
How did we tackle it?
Working in partnership with the client and the other providers, we designed and delivered three modules of the programme:
Managing Myself includes 360° feedback, leadership and learning styles, practical exercises, coaching and one to one assessment to help them get the most out of the whole programme.
Influencing Others involves actors to simulate the different situations in which people are required to influence. This really brings out the importance of the skills they need to develop and gives them the opportunity to practise those skills in a protected environment.
Managing Relationships is more reflective and helps people analyse how they work with others focusing, of course, on the more difficult relationships. They are helped, and help others, to develop a plan to make those relationships more effective by changing behaviour – theirs and others’.
It’s an interesting project for us because we had to work closely with two other training providers to make sure the programme was joined up and consistent. As we were responsible for the first scene-setting module, we invested a lot of effort in making sure the pieces of the jigsaw fitted together for the participants. And the first module is the only compulsory one in the set of nine modules; the rest are optional.
What did it achieve?
The programmes achieved:
- improved effectiveness of team leaders
- a shift in their behaviour towards managing and leading their teams
Email Lucy Neale or phone 0117 934 9738
