Timetable

Day one

Morning

• Introduction to workshop and overview of programme
• Delegate introductions

Alignment of HR/training to business/customer insight

• Understanding the business
• Paired work – sharing business issues and exploring the implications for HR/training
• Participants identify key HR/training issues for their organisation
• Action planning and review

Afternoon

Developing an HR/training strategy

• Process and consultation
• Template for strategy
• How to identify resources and capability
• Positioning of the HR or training function
• Developing a business case
• Action planning and review

Day Two

Morning

Consulting with the business to develop a strategy

• Stakeholder analysis
• Relationship mapping
• Customer awareness – internal and external

Practical exercises

• Influencing a key stakeholder
• Influencing a “difficult” customer
• Building relationships and networking
• Actions from exercises and actions for coaching

Afternoon

A process for negotiating

• Overview and application of process
• Exercise – practice using model

Finalising implementation plan and needs for coaching