Timetable
Day one
Morning
- Introduction to workshop and overview of programme
- Delegate introductions
Alignment of HR/training to business/customer insight
- Understanding the business
- Paired work – sharing business issues and exploring the implications for HR/training
- Participants identify key HR/training issues for their organisation
- Action planning and review
Afternoon
Developing an HR/training strategy
- Process and consultation
- Template for strategy
- How to identify resources and capability
- Positioning of the HR or training function
- Developing a business case
- Action planning and review
Day Two
Morning
Consulting with the business to develop a strategy
- Stakeholder analysis
- Relationship mapping
- Customer awareness – internal and external
Practical exercises
- Influencing a key stakeholder
- Influencing a “difficult” customer
- Building relationships and networking
- Actions from exercises and actions for coaching
Afternoon
A process for negotiating
- Overview and application of process
- Exercise – practice using model
Finalising implementation plan and needs for coaching
